Posts by Ursula Jorch
10 Reasons Why Impact Is Your Competitive Edge
Even if you have a unique product or service, before long, it’s inevitable that your company will be joined by others. With the advent of social media, it seems that it’s getting harder and harder to stand out from the crowd. Marketers have tried to address this by carving out niches and splashy campaigns. Or…
Read MoreArmor Up: What’s Holding You Back as a Leader
A great deal has been written about entrepreneurs and organizational leaders dealing with their fear. I’ve written about it myself. I have to admit, I always thought that it was fear that holds us back from being the leaders we want to be: bold, courageous, inspiring. Not so. Brene Brown, everyone’s favorite vulnerability expert, reports…
Read MoreHow to Make Sure Your Goals Are High Impact
You may be really disciplined about setting goals every year. Maybe even every quarter. But not all goals are created equal. Goal setting can fall flat when they fail to meet valuable criteria that guide you to implementation success. That’s why I created a tool called IMPACTOR Goals. So you can make every minute spent…
Read MoreWhat Is Your Customer Service Worth?
Customer service is not always on our minds as leaders. It’s often seen as a cost, and little else. What’s the purpose of customer service? You might think, to fix problems. With that mindset, it doesn’t make sense to invest much in it. The thing is, it’s a little more complicated. Here are 7 purposes…
Read MoreStop Arguing for Your (and Your Company’s) Limitations
Your choices are very powerful. When you make choices that are world-class, you’ll get world-class results. Mediocre choices? Mediocre results. Most of us spend a lot of energy justifying bad behavior. How many times have you ignored your best self and gone ahead and done that thing you swore you’d never do again, making an…
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